Question 1

What is Luminara Skincare?

Accepted Answer

Luminara Skincare is a premium skincare brand dedicated to helping you achieve radiant, healthy, and youthful-looking skin. Our products are formulated with advanced ingredients and gentle actives that target real skin concerns — giving visible results you can feel confident about.

Question 2

Are Luminara products safe for all skin types?

Accepted Answer

Yes! All our products are dermatologist-tested and made with skin-friendly ingredients. Whether you have dry, oily, sensitive, or combination skin, there’s a Luminara routine designed for you. For extra-sensitive skin, we recommend doing a patch test before full application.

Question 3

Where are Luminara products made?

Accepted Answer

Luminara products are proudly made in the Philippines, crafted with high-quality ingredients sourced both locally and internationally to meet global skincare standards.

Question 4

How do I use the Luminara skincare sets?

Accepted Answer

Each set comes with a step-by-step guide for both morning and evening routines.
You can also visit our social media videos for demos on proper application.

Question 5

Are your products cruelty-free?

Accepted Answer

Absolutely. Luminara Skincare does not test on animals. We believe in ethical beauty and compassion — every product is made with care and conscience.

Question 6

How long before I see results?

Accepted Answer

Results vary by skin type and concern, but most users notice visible improvements within 2–4 weeks of consistent use. Remember, glowing skin takes time — stay consistent and hydrated!

Question 7

Can I use Luminara with other skincare brands?

Accepted Answer

Yes, but we recommend introducing new products gradually. For best results, use a complete Luminara set to ensure ingredient harmony and maximum benefits.

Question 8

Do you offer nationwide shipping?

Accepted Answer

Yes, we deliver nationwide across the Philippines! Shipping rates and delivery times vary depending on your location. You’ll receive tracking details once your order is confirmed.

Question 9

How can I place an order?

Accepted Answer

You can order directly through our official website and  Facebook Messenger. Just add your favorites to cart and check out — it’s that easy!

Question 10

What is your return or exchange policy?

Accepted Answer

For hygiene and safety reasons, we can only process returns for items that are damaged or incorrect upon arrival. Please contact us within 3 days of receiving your order for assistance.

Question 11

How can I contact Luminara Skincare?

Accepted Answer

You can reach us through:
📩 Facebook or Instagram Messenger: @LuminaraSkincare
📧 Email: hello@luminaraskincare.shop(hello@luminaraskincare.shop) 
We typically respond within 24 hours during business days.

Question 12

Do you have skincare consultations?

Accepted Answer

Yes! Message us anytime — our team can help recommend the best products and routines for your skin type and goals.

FAQ